On an apprenticeship programme, apprentices will learn and develop a range of knowledge, skills and behaviours. These include:
• Facilities Management within the context of the employing organisation (Hard Facilities Management,
Soft Facilities Management, Total or Integrated Facilities Management)
• Management of Health and Safety in accordance with employing organisation and client/customer requirements for the facilities management service they are supervising
• Developing relationships in the workplace with colleagues from own employing organisation and with employees of the customer/client to achieve service targets
• Monitor the costs of the facilities management service to ensure the budget is not exceeded
• Resolve customer service queries and issues in accordance with contractual requirements; monitor customer service issues in order to prevent reoccurrence
• Solve day to day problems to ensure the facilities management service meets its service targets and contractual requirements
• Self development
• Customer focused
• Methodical
End Point Assessment:
Apprentices without Level 2 English and Maths will need to achieve this prior to taking the end-point assessment. The apprentice must complete all elements of the on programme learning to achieve the assessment gateway requirements. The EPA consists of 2 assessment methods:
• Knowledge Test
• Competency Based Interview
