On an apprenticeship programme, apprentices will learn and develop a range of knowledge, skills and behaviours. These include:
• Understand the purpose of keeping customers informed of developments, issues and delays
• Know how to carry out a conditions survey (e.g. taking photos, checking furniture and fittings etc) and prepare
reports
• To know customers’ and organizational corporate social responsibility and sustainability policies and requirements e.g. environmentally-friendly initiatives; “People, Planet, Profit”
• Carry out quality assurance checks in accordance with SOP’s to ensure that FM services are delivered to the
required standard
• Identify and report on opportunities for improvement from information collected in accordance with the task
specification using appropriate software applications and communication platforms
• Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
• Team working
• Honesty
• Adaptability
End Point Assessment:
Apprentices without Level 1 English and Maths will need to achieve this prior to taking the end-point assessment. The apprentice must complete all elements of the on programme learning to achieve the assessment gateway requirements. The EPA consists of 3 assessment methods:
• Knowledge Test
• Observation
• Professional Discussion
