On an apprenticeship programme, you will learn and develop a range of knowledge, skills and behaviours. These include:
• Understand the importance of meeting and exceeding customer expectations in line with the business / brand standards
• Know the products / services that are offered by the business, their prices and special offers and how to match them to customers’ needs
• Understand how to support the supervision of team members
• Prepare and organise own work for example promptly arriving for shifts, communicating information at team
meetings
• Check that customers are satisfied with products and services and act on feedback in line with business
procedures
• Demonstrate the ability and confidence to deputise for the line manager when necessary
• Customer focused
• Enthusiastic
• Self development
End Point Assessment:
Apprentices without Level 1 English and Maths will need to achieve prior to taking the end-point assessment. The apprentice must complete all elements of the on programme learning to achieve the assessment gateway requirements. The EPA consists of 4 assessment methods:
• On demand test
• Practical observation
• Business project
• Professional discussion
